This review from somebody who worked in hotels for...

This review from somebody who worked in hotels for 7 years (reception specifically). I went to the hotel to visit my friend who was staying in this hotel, to cut the story short the girl in reception, I think she was Spanish/Italian/South American, but not sure from where, made me feel like as if I was a criminal who visited their hotel. All I asked her was to let me up to his room because any guest needs a key card to activate their lifts. After asking me hundreds of questions about my friend, then she decided to call him in his room and ask him to come down to meet me. She was very rude to me and I honesty felt like as if I was a very bad person just because I walked in to this hotel. She is an example of giving bad customer service. The lobby was so busy like you got the feeling you in a shopping mall. If you coming to London for holiday or business avoid this hotel. Save your self some money or stay in hotels near the Park Lane. Again this is from somebody who worked in front of house hotel reception management level.