We scheduled our appointment ahead of time. We wer...

We scheduled our appointment ahead of time. We were greeted by a friendly person at check-in. The check-out was also great.

However, the following are areas of improvements:

- Even though we had an appointment, there was a long line (out to the main street) because it was short staffed. The check-in time was more than what we expected.

- The shuttle service was great but took a long time to drop off and we were given 1 hr window for a pick up.

- An oil change took approximately 3 hours even after booking an appointment ahead of time.