R J

Review of Round Rock Toyota

Came in this week for routine car maintenance and ...

Came in this week for routine car maintenance and oil change. My biggest concern was their poor customer service in the service department. This happens to me every single time I come to this place. I drive in through their service doors and the associates look up, see me come in, and then just go back to what they re doing and ignore me. The issue is that I m left waiting in my car not knowing when I ll get helped. This particular instance I walked out to approach an associate but no one addressed me and when I came up to someone to mention that I had an appointment, they were irritated and told me curtly to just go back to my car and wait....which I did and sat in my car for 10-15 minutes. If the issue is that no particular associate is assigned to me then that s a problem the service receptionists need to address when making appointments over the phone. I of course don t expect my car to get taken back immediately, but it s not difficult to have someone assigned to receive cars for
intake, hand off the keys and place them in the queue so that the customers can leave and be free to sit in the building. I d also add that while I was rudely asked to go back to my car, I noted 4 other associates at their computers either chatting with each other or standing by their counter. You mean no one could have come up to me to ask what I needed or how I could be helped?
I come to this location out of convenience but the customer service is piss poor.
At every other establishment (hospital, retail store, restaurant, etc), an employee addresses a customer with courtesy and gives them some guidance.