The facility is not bad, most employees are very n...

The facility is not bad, most employees are very nice. However, something happened today made me feel really upset as a long time customer. The story is that when we purchased the progression beginner one day pass plus rental at the rental shop, the lady working there told us after the end of your skiing, we could go to concierge and purchased a spring progression season pass and got $123 my wife spent on the day pass and rental applied towards the cost of the season pass. We were very happy and purchased the two and thought maybe we should buy the season pass right now at the concierge. We went to the concierge, and the lady staff over there told us she can do exactly what the other said, however, since it was only 12:45 then, if we purchased the season pass that we would have to wait until 3pm to begin. She was very nice and told us to go ski first and come back to buy the season pass after we are done for the day.
Here comes the surprise part, when we came back to the concierge desk to fulfill that purchase. The previous lady might have finished her shift and there was a young female manager greeting us, however, told us that is not the case that she is not going to honor the previous promise made by two of her colleagues. She said none of any dollar we spent today can goes towards into season pass purchase even after I told her the whole story. I didn t want to make a scene but I just felt really upset that the company can t hold on its promise to its customers. She went back into her office for 5 minutes, apparently calling her superior and coming back told me that they can give me a $10 coupon. How disappointing and disrespectful. She eventually agreed to put the price difference between beginner day pass and night pass ($47) store credit into the card. This is less than what is just but I m tired of arguments and wasting my time and other customer s time. On my way out, another customer was giving me a thumb up while I also saw a security guard with his right hand on his sidearm not far away from me. Whoa, she must have called the security guard. Not sure what will happen if I did not accept the 1/3 way resolution. In the meantime, I have also heard other customers complaining about the same thing. Obviously, I was not the only one being falsely promised about the special. I just feel like as a large company, you have to keep your promise to your customers. Two staffs telling you one thing then one manager tells you sorry that is not true, and an armed security guard stopping by, this is not acceptable at all. This is a truly unpleasant experience and I hope you guys can make it right and make sure it won t happen again. Thanks.