I had the worse experience. I ended up checking ou...

I had the worse experience. I ended up checking out same day.
The room i booked was not available so they gave me an alternative room. The elevator was old and shaky, the room had 2 big towels that's it nothing else, no drinking water or any 5-star special services. The staff had no name tag on them but they were super rude and dismissive...$200 was removed from my account as a security deposit without my approval ( still waiting for refund).
This was the worse hotel and I will never recommend it or reserve again.5 star hotel indeed.