Bel Bartolome-Gonzales

Review of Shangri-la's Edsa Plaza Hotel

The one who took my call for the booking/reservati...

The one who took my call for the booking/reservation did not get it correctly. He booked for 1 night but I had asked for 2.
When we got to the room, the extra bed was still not installed and we waited for more than 30mins.
Our breakfast was pleasant enough despite the ala carte system. I wish the curtains could be brought down especially because the sunlight was hitting us. This was for both instances. The waiters could have assisted us in moving to a different table or they should have anticipated the sunlight entering.