In a nutshell: Xmission's sales person made a com...

In a nutshell: Xmission's sales person made a commitment to have a fiber line installed by a certain date at my business. However, Xmission cannot actually deliver it until a month or two later. When asked about this significant delay, the sales person said that commitment, which I have in writing, was never made.

His solution was for me to call their supplier to tell them to hurry up.

Really?