AIA has one of the worst customer service I encoun...

AIA has one of the worst customer service I encountered. I called in twice to check on my claims status. The customer service officer asked at least 7 verifications questions to verify my identity. Although I understand it is prudent to verify the identity, please do not ask questions such as: " What is the last 4 digits of the account no you pay the premiums? What is the name of your AIA agent? ,Questions that ppl that have difficult recalling the details.

NTUC Income processed my claims and paid me for the hospitalization claims weeks ago. I am only claiming for the daily income benefit and the get well benefit under the pink of health. Documents such as as medical certificates and Discharge summary with other supporting documents such as NRIC and application forms were submitted. Signature was also verified at the customer service centre. I submitted my claims in September 2018. The amount is not a large amount and basically it is a straightforward claim.

Till Date, no officer bothers to revert back to me on the status of my claims. When I commented to the officer that NTUC Income is much efficient and better, the officer can tell me theirprocess is different. The same set of documents can deliver 2 different sets of service standard, then it is time to review your process. I strongly recommend ppl to switch to NTUC Income as their claims process is much faster and efficient.