Here currently on my 18th year wedding anniversary...

Here currently on my 18th year wedding anniversary with my wife on 9/1/18. Also here for her birthday on 9/3/18. Had an issue with vallet service at arrival and choose to do the self parking. Vallet told me the tunnel to go from parking to casino was in the 4th floor. No it wasn't. After walking in between all the game room with all my luggage I finally did self check in at a kiosk due to a ridiculous line wait if done at front desk. After going to my room on the 11th floor, my wife and I were devastated to find 1 of the dirtiest showers in our opinion from all our past hotel stays anywhere else. Also after calling the front desk told to walk down to exchange keys for another set of room keys in the same "Bayview Tower" wing. This time on the 17th floor. To continue the 2nd room now had half the bed wrinkled as if someone was on it. The bathroom had a used dirty towel unfolded on bathroom sink and empty/open soap boxes with used soap bars on soap dish. The floor rug was not vacuumed with crumbs on rug and seats. I even forgot to mention the nats or fruit flies in the room. After calling and speaking to 4 different Harrah's Representatives I told them I will not haul my luggage again to get another set of keys to be moved to a 3rd room. I waited till someone was sent upstairs to this room with my 3rd set of room keys. I did have to wait a long time till that person came up to give me the new set of keys. If it wasn't for "Andreas" and atleast understanding our frustration we wouldn't be here. We were accompanied by him to our 3rd room on the 7th floor and although I am not fully satisfied, it is an improvement in comparison to the previous 2 rooms but still some concerns I don't even plan on mentioning to any representative since I should be enjoying my stay. This 3rd room has a missing desk chair, pysically damaged/broken alarm clock. Still has dirty bathroom tile mildew. Stained lamp shade. I did find a tiny insect (roach I believe) in my ice bucket this morning. Just trying to check in the first day cost me 3-4 hours on my time and that was quick check in. It's an obvious low staff in house keeping. I've heard multiple similar room service complaints as myself. I as still here and I would like to say If it wasn't for that 1 employee Andreas I would have just asked to cancel my reservation and gone to Ocean as I originally intended. Just trying to make the best of my anniversary and my wife's birthday. Long, detailed and yet sincere review of my current reservation and still more to come till I check out on 9/3/18 on my wife's birthday. As for today 9/1/18 we will try to enjoy our 18 yr anniversary. Hope the rest of or day is better. Now trying to install wifi that should be free with out reservation but being told it will be $14 daily. This is rediculous. Hope this review helps....