My cousin had his wedding on Long Island and all o...

My cousin had his wedding on Long Island and all of the guests stayed at the Hyatt Regency Long Island. My cousin, the Groom, and his new bride were supposed to get the bridal suite. However, when they went to go their room for the evening on their wedding night, the room was already occupied by another couple. Therefore, on their wedding night, they had to scramble and find a place to sleep. Luckily, there were family members staying at the hotel and were able to take them in. To rectify their mistake, the hotel offered to reimburse all of the wedding guests hotel rooms. However, our names were accidentally left off the list so we didn t get a refund. I contacted the director of sales and marketing who was responsible for giving the refunds. He refused to give us a refund because we were not on the original list. I ve called and emailed them several times and they will no longer issue the refund we were promised.