I'd like to start by stating that I have never lef...

I'd like to start by stating that I have never left a negative review, ever. However, the customer service received has been so terrible that I feel no other choice. We stayed at a property in Grasmere 3 weeks before lockdown. An expensive camera was left in the property and we contacted Lakelovers immediately, informing them of the exact cupboard the camera had been left. No communication received from the customer service team. We chased, called and emailed. We were told each time we called that someone would check but received no calls or emails back. We continued to call and email until lockdown happened. We understand and appreciate that during lockdown nothing could be done so we patiently waited until the beginning of July when they were allowed to reopen. Again we called multiple times and were told someone would check. It has taken them a further two weeks to inform us that the camera is not in the property. If this is the case it means the camera has been stolen by someone else that has stayed in the property or a member of staff. We don't actually believe someone has stolen the camera, based on the lack of care during this process we actually believe that the cupboard in question simply hasn't been checked. I have never experience such constantly poor customer service, a company who clearly only cares about the money and not the customers. While planning to return to the Lake District we certainly won't be booking through Lakelovers again.