T Mack

Review of Banner Thunderbird Medical Cen...

My mom was admitted to banner thunderbird a couple...

My mom was admitted to banner thunderbird a couple months ago and overall the experience was non exceptional. The only reason they are getting a good rating is because of the case manager Jodi. We told the doctor and nurse that we had issues keeping up with my moms medication and all her appointments and neither of them seemed like they did anything or was even remotely interested. Jodi came in, we told her that i didn't have a car and so couldn't get to every appointment and also that my mom had a hard time paying for her insulin so sometimes she goes without it. 30 minutes later jodi came back with some paper that she said we can fill out to help with the cost of the medication. We filled out the paper work but it needed to be signed by a doctor so she called my moms pcp, faxed it over there, got it back, helped me get all the documents needed and mailed it in for us. Shortly after that we got a call from our pcp office saying my moms insulin was delivered there and it was free. She also gave me 2 services in glendale that would help help with taxi cost and a bus that was only 10cent. We make every doctors appointment now and I have not had to take my mom to the hospital in 2 months. It was a big stress reliever getting those two things. The rest of our experience was poor but Jodi took the time to not just listen to me but help. As for the doctors they need to learn some people skills and I would encourage banner to provide some training or something.