Upper scale for a hilton, great spa. 2nd stay her...

Upper scale for a hilton, great spa. 2nd stay here, and had to drop from 4 to 2 stars. Front desk was slow to great, and couldnt answer any questions about the area (asked 3 separate people), digital key didnt work 3 separate times and regular keys stopped working (no they weren't by magnets or phones) and the one elevator is crazy slow (frustrating when having to continue returning to the front desk for keys). Parking lines arent marked well so cars taking up twice as much space, and can't even check out on the app or TV. All small things, but at the cost here, they shouldn't occur. Definitely a step back since our last stay here.