Marcelo Montoya

Review of Direct Auto Insurance

Complete disgrace of an insurance company. Car was...

Complete disgrace of an insurance company. Car was hit in a hit and run and practically refused to fixed with how much my deductible was and the repair cost . EXTREMELY terrible customer service as they dont even know what theyre talking about. They had asked me to go to a police station to get info on the plates on a photograph taken. Practically doing their job for them. You have to be persistent by constantly calling them or theyll get nothing done, even then they still got nothing done. The Autobody shops they have are in contracts with them to provide really low prices so that you cant go anywhere else with the money on an accident. Entire rear fender and part of the bumper was hit and my deductible was 500 but they said the repair would only be $490. Go to any other shop thats easily $2,000. Complete BS.