Gena Castilla

Review of Backstreet Cafe, Hugo's, Carac...

We ate here last night. We had the carnaritas and ...

We ate here last night. We had the carnaritas and smoked chicken. The pork was over cooked , dry and flavorless. It resembled a chunk of fatty roast from a poor cut of meat. The chicken was bland. You can get better rotisserie chicken for eight dollars at Sprouts for much less.
We had eaten here twice before and it was ok so we thought we would give it one more try. Defiantly won't be back.

Any restaurant can have an off night. The reason we won't give Hugo's another chance is their response to our complaints about the food. The server couldn't have cared less and the manager was equally unconcerned. We ask for the manager after we had paid, so it wasn't like we were trying to not pay for the meal. As the foid laid mostly untouched on our plates she just said sorry you didn't like it and shrugged her shoulders. It was obvious she really wasn't concerned about the quality of their food.
Not sure what is going on with these restaurants. We also ate at their sister restaurant Caracol and it was not good either.