K K Review of The Royal Hawaiian Hotel Resor...
I stayed in the historic building twice. Latest st...
I stayed in the historic building twice. Latest stay on 1/3/2020.
Arrived really early -8 a.m. due to flight arrival so we rented chairs for the day which were $40. Come to find out the hotels chairs were $40 and the nicer open to the public chairs -brown ones are $50. You would think this would be the other way around that the location and the quality of the chairs would be better for their guests. I felt that the quality of the chairs and umbrellas for the hotel were extremely poor. The umbrella provided was not optimal to shade anything and we only used it for 2.5 hours due to this. No one came by to ask to see if these needs to be adjusted at all. Sat there for 2 hours before the waitress even came by although we were apparently in the serviceable area of the pink chairs. The brown ones while only $10 more where way better in quality and sun coverage. Really didn t matter that they weren t serviced as my waitress was MIA. I would ve been better off staying off property and renting the brown chairs or just sitting in a free chair at the pool.
Arriving early I was advised there was a room on the 2nd floor to freshen up. This room was packed with teenagers all camped out like they were living there also and extremely dirty. Their belongings were all over the place. Shortly after the same teens decided to camp out on the paid beach chairs that didn t belong to them and were kicked off the chairs by the staff.
Told we could chat via the Bonvoy app to check on the room, never found the functionality. Called at 12:30 and sat on hold for 5 minutes before finding out the room was ready.
While the room was nicely sized and well appointed, the negatives on the room is that the walls are paper thin. I am listening to my hotel neighbors television next door at 4 a.m. as I write this. I am not thrilled with the noise along with the poorly insulated walls and doors you can hear everyone pass by and their conversations and all you can think of.
Water pressure in the showers also not great and pool is extremely small. You can use the pool at the Sheraton next door which is not as convenient.
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