These are the claims department for Debenham's tra...

These are the claims department for Debenham's travel insurance. I made a claim on my return from holiday beginning of Sept 2017 and claim still going through mid November 2017. They claimed they didn't receive my first lot paperwork even though an email confirmed that they had, then claimed they were so busy and it was taking longer than expected. I have been calling them frequently and they have said they would escalate my claim which is a load of c**p. Would never use Debenhams again and will be checking that this company isn't part of another when i buy my next lot of travel insurance. They are absolutely horrendous and should not be allowed to get away with it.