tjbugeye

Review of Alpine Aire Heating & Cooling ...

Called for service on my inside unit because the f...

Called for service on my inside unit because the fan would not turn on.
2 technicians showed up and worked on the unit for about 3 hours. They left with my unit still not working. They told me to call the next morning and they would be back out to finish. I called the next day around 930am and was told by the lady on the phone that i should have called earlier. They didnt have time to come back to finish the job and i would have to wait till Monday. It was Friday morning when i call so they were not going to come back for 3 days. I never call back Monday because i though this was rude and unprofessional. A week later i got a bill for over $900!!!
The technicians replaced most the parts inside my unit without my knowledge. If i would have been informed of all the prices and parts they needed to replace I wouldnt have had them replace them. Again unprofessional. The last item the checked just before leaving was my thermostat. They found it had no power. Once they got power to my thermostat they could jumper the power and make the fan turn on but not the AC or heater. I went out and bought a new thermostat and wired it in and boom worked fine. The fact that they checked the thermostat last and that it was most likely the problem all along and not all the parts inside the unit makes it strike three for Unprofessional. NEVER will I call them again and NEVER will I recommend them to anyone I know.