Its a shame that a hotel that has been wonderful f...

Its a shame that a hotel that has been wonderful for many many years has a manager that is so extremely rude to the guests (as i have experience, and judging by the comments many other guests) , if he is the one that provides training to the people at the front desk I can understand how they are unable to solve problems... The hotel was much better when Andres was front desk Manager, Brian is damaging the wonderful Conrad image...