Extreme negative energy from the valet here. We we...

Extreme negative energy from the valet here. We were guests at their restaurant, Nick s, which was great. Upon leaving, there seemed to be some grievances with the Andaz, which they orchestrated and chose to take out on us. We waited with another Andaz party while 3 Fairmont shuttles were sitting unused. We kindly requested they take us, as the hostess at the restaurant said was an option. They refused stating she was misinformed. Another valet came up to the other party stating the Andaz doesn t want hotels shuttling their guests. This is a lie she made up for some reason. We ve seen the Andaz shuttle other hotels guests and they stated any wait over 10min they would think the other hotels would kindly take us if their shuttles are available (since we were guests at their establishment as well). The whole situation was unprofessional, unacceptable, and lacks the expected level of service from this type of establishment.
We are customers and guests on vacation expecting to relax and enjoy ourselves. The Fairmont needs to adjust their valet staff.