Nicole Reitter Review of Hotel Residence Esplanade
This is a nice hotel in an excellent location (a f...
This is a nice hotel in an excellent location (a few steps & you're on the boardwalk & on the beach) but where they are lacking is service. Our check in was ok but the man forgot to tell us the wi-fi network & password, so we had to make a trip downstairs to get it since staff wasn't answering the phone, & then he also forgot to tell us when/where breakfast would be served (another trip downstairs). What's worse-- breakfast the next day was terrible. We sat for 10 minutes without anyone acknowledging us -- I eventually went & grabbed menus. 5 minutes later the waitress came over & was very unfriendly & didn't apologize for the 15-minute wait. Our food finally came & it was dry & stale -- old croissants, eggs that had clearly been sitting around & weren't fresh at all (see photo!). I ordered a cappuccino that never came & I finally gave up & left. In times of Covid with few guests how can you mess up on service so badly?? I will say, our room was nice, very spacious with a lovely sitting room adjoining the bedroom. However, I would not choose to stay here again, too many service issues.
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