Lisa Poeltl

Review of Walper Terrace Hotel

Terrible experience, based on a staff that was ign...

Terrible experience, based on a staff that was ignorant and petty. After rebooking our room for a second day, they cleared it out, storing our belongings in storage, then claimed we didn t rebook it, (ie who did you speak to this morning, implying I was making it up,) then had us rebook it again later that day, at a deal price which was what we paid the night before and were promised by our fictitious employee when we rebooked that morning. When I called them that evening to replace our dinner, which we had left in the room, and had been thrown out by housekeeping because they hadn t gotten the memo on us staying, (their fault, not ours,) they refused to replace it. A simple pizza. They wouldn t replace it, claiming we were already getting a deal because we were paying the same as the night before. They were so rude. We left and went to another hotel immediately. I would never recommend this hipster hotel, based on the better than thou service. What ever happened to treating people like people? Appalling.