Nazik Shamseddine

Review of Hamilton Aquatics

Extremely lousy service, 1) you can only reach the...

Extremely lousy service, 1) you can only reach them over whatsapp, no phone calls 2) the time they take to respond on whatsapp is on average 6-8 hours, you message them today, they will respond tomorrow. 3) they are inconsistent in their messages, i was availing an offer of 20%, when i told them that they responded saying well thats only for staff at GEMS, not for parents, which is so not true because GEMS sent the offer to the parents, not staff. When i pushed back they responded saying, well the offer was only available on a Saturday and you wanted to sign up your kids on a Friday, 1 day before the offer. Of course over the weekend they don t respond on the whatsapp so by the time they responded it was Sunday. Long story short, extremely bad service! i was planning to sign both my kids, but now I m m going to Speedo, the service there is great! And they gave me a discount for enrolling both my kids.