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Avoid this place unless you want to leave dozens o...

Avoid this place unless you want to leave dozens of unreturned voice mails, and wait two months to get your ATV that was not fixed although they said it was. I dropped it off on May 23. My ATV was back firing and quitting when running at 15 mph. It also lost power on the slightest of inclines. On July 9, the service manager, Seth, called me and said they could not diagnose the issue. I said I will pick it up on July 14. He said that would be noted. I arrived the morning of July 14 and paid for the failed attempt to diagnose the issue. I was told my ATV was sitting outside. After looking with no luck, I went back in and asked where it was. They started to search. In the meantime, on my way to the bathroom, I found it in a back storage room disassembled. I pointed this out and mentioned that I had said I would pick up on this day. I was told it would be put back together and delivered to me that afternoon. Later that day I was called. They had suddenly diagnosed the problem and would fix it. I called twice on Aug 24 and left messages. Called twice on Aug 25 and finally got someone. I was told they had to send the issue to the HONDA "hotline" as they did not know how to fix it. (This is over a month after they it was diagnosed.) Called on Sept 14 and left a message. Called seven times on Sept 15 and left messages. I called three times on Sept 16 and left messages. I finally got someone on Sept 17 and was told it was fixed. They said they would deliver it to me. I was out of town and asked that it be delivered on Sept 22. I heard nothing by the afternoon of Sept 22 so I called at 5:26 pm and got someone. Asked if it was being delivered and what I had arranged on Sept 17. After a long delay, I was told it would be delivered that night and it was after 7 pm. Next morning I rode it for 5 minutes and it back fired and died. Continued running it and it would surge at 5 MPH. NOT FIXED! Took it to another Honda Dealer. Next day after drop off I am told it was bad gas and fouled spark plug. ATV runs fine now. SAVE yourself the grief and get your service elsewhere!

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