Erin Noel

Review of Dust Bunnies of Hampton Roads

Based on the awesome reviews, I contacted the Dust...

Based on the awesome reviews, I contacted the Dust Bunnies of Hampton Roads to clean a house we had moved into. The service is prompt and the receptionist explained the process to me, however the cleaners were late and did not throughly clean the house. The fridge was not cleaned though I paid for it, the cleaners did not scrub the toilets and I found hair and urine under the seats, the blinds were not dusted, and the front door was covered in smudges and dog-nose marks. It almost seemed like they vacuumed and left, which is not what I expected from a deep clean and especially not for approximately 300 dollars. When I called, I was offered a refund for the fridge being cleaned and I was offered the option to have the cleaners come back out. Given that the cleaners didn t do a good job the first time and were not very professional when they bent my window frame trying to clean it, I opted for the refund but still paid over 300 dollars for the service which I didn t think was worth it. I chose this service to make my move easier and wound up cleaning up behind the cleaners. The customer service from the office is great but the actual cleaning service is not, so I wouldn t recommend.