I usually go to West Park. I guess we just had bad...

I usually go to West Park. I guess we just had bad timing on our trip because it wasnt a good experience. The floor we were on smelled like smoke. The next floor smelled like paint thinner. There was an altercation and someone dropped a drug bag by our vehicle. I understand some things were out of their control however, overall it wasnt a pleasant trip. Then housekeeping was terrible. We literally got no towels the whole time. Then the ones we asked for got taken when we went out the room. Not to mention there was mold in the shower. The receptionist did attempt the make it right. She was very nice, and is really the only reason I'm leaving 3 stars. Although hotel is beautiful I would rather stay at West Park. Peace of mind and overall customer service is a bigger value than appearances. I loved the trail behind the hotel. It was beautiful