Kate Hendrickson

Review of Fort Rapids Indoor Water Park ...

Unfortunately we had a very disappointing stay at ...

Unfortunately we had a very disappointing stay at Fort Rapids. Before our stay, I had read negative reviews on yelp and google but didn't take them seriously. I wish I had!

Online reviews from previous unhappy patrons mentioned that the line to check in to the hotel was very long and slow moving. I found this to be absolutely true. My daughter loves water parks and our family has stayed at many. I have never had to wait in a line like that simply to check in at any other water park resort.

Inside the water park there were empty pizza boxes and trays of half eaten food all over the place. I saw a half eaten hamburger lying on the floor. It looked as though no one was on staff to maintain the cleanliness of the area. Further the next morning when we returned to the water park I saw a piece of pepperoni lying on the ground with ants crawling all over it. This was first thing in the morning when the water park had just been opened and things should have been spotless. I was really turned off by the general lack of cleanliness in that space. Plus at other resorts there is often a designated area for eating, which keeps the food mess contained; there isn't just food strewn about everywhere. The cleanliness alone is reason enough to not return but we experienced other issues.

The high speed internet did not work in our room. I called the front desk to ask for help with this and the most they could do was give me a password. The problem was simply that the signal was too weak for any of our devices to reliably pick up, so we actually did not have high speed internet in our room. If the signal is too weak to reach our room; than we can't use it, plain and simple. Saying that we would have access to high speed internet in our room was, at best, misleading in this case.

Finally I was very surprised to learn that the water park doesn't open until 10am and check out is at 11am. On the day we were checking out that left us with about half an hour to enjoy the park before having to deal with getting everything out of our room. Plus for that half hour we were there we couldn't go on the only 2 slides my daughter wanted to use because there were no life guards on duty at those slides. I understand that patrons are allowed to stay in the water park after they have checked out, but sometimes you aren't able to do that or don't want to deal with changing in the grungy locker rooms. All the other water parks we have stayed at previously open at 9am and have a full staff on duty at that time so that guests of the resort can enjoy the water park in the morning before having to deal with check out. For my family this was the final disappointment. I asked if there was a manger around that I could share my dissatisfaction with but no manager was available.

I don't usually write negative on line reviews, However Fort Rapids is the most poorly run water park I have ever visited and I don't want other families to waste their money like we did.