It is a shame that I am having to get this nicely ...

It is a shame that I am having to get this nicely decorated new cafe such a low rate. My past experience at this restaurant wasa disaster. Not only was the service Excruciatingly slow, orders were missed and the orders that did come we are wrong. The food was cold when it finally did come and I had to send it back. The cutlery was dirty they did not have the correct glasses for the wine, they had run out of plates, they had kitchen roll instead of napkins, they had lost the key to the disabled toilet was one of the members of our party were in a wheelchair. When the bill came along things had been charged. The first time I tried out the cafe they had run out food and had to make up dishes to give us. The next time I went I was a little more hopeful the food was good but the service was very slow.