Review of Now Larimar Punta Cana Resorts & Spas

3 years ago

Ohhh where to begin.... ?

Ohhh where to begin.... ?
Well first off our immediate impression of the property was positive. It look clean and new or newly updated. After trying to check in at the front desk and being ambushed by staff trying to book us excursions and a vip breakfast which was just a sales pitch to sell us a $200,000 time share we were finally told that we were at the wrong check in, ok fine so we had to load our luggage onto a golf cart and get a ride to the front of the property to the garden view rooms which were a 10-15 min walk to the beach pool and restaurants. The staff at the garden check in spent 30 mins trying to sell us upgrades to swim up rooms and then as he took us to our king size bed rooms they were actually unavailable..so we passed on that. We finally got into a room 2 1/2 hours later! The next morning we woke up on our 1st floor garden room and found cockroaches scattering as we neared our coffee pot! Disgusting! I will try and add my pics of this.
We ended up upgrading to the main building on the 2nd floor the next night and no one seemed to care about the cockroaches except for the waiters we showed pictures to who all shivered in disgust. It ended up costing us about $200 more for this which was better then the $995 they wanted us to spend to again ... upgrade to premier rooms where you get a premium alcohol package.... ok so what were we getting for the $3500 we originally paid for this vacation??? The rest of the time we were STALKED by sales people that would not let up until my husband had to get mad. They even went as far as telling our single friends to pretend they were gay so they could go to the presentation and get entered into a raffle so they (the staff) would get points.. are you kidding me?!
The beach was ok the water was murky and full of seaweed. Our waiters on the beach were the only positive to this place, Al and Luis were wonderful. We rented a cabana for 1 day .... another upgrade sold to us for $125, it was nice so we booked 2 more days but then canceled it 24 hours in advance bc there was nothing different as far as service then we had gotten on the beach right next to the cabana the rest of the week.
The food was mehhhh... just ok, the drinks were so watered down that I ordered a glass of vodka and was able to drink it like a glass of water, and believe me I don t drink much so it must have been so watered down...
upon check out they tried to charge us for the cabanas we canceled and told us we needed to figure it out by going to find the person we canceled it with . really!??! Luckily we found the staff member and she took care of it.
I will probably never return to the Now Larimar or any secrets resorts as the entire package was an overpriced 2 star resort. . If you go be prepared to spend a substantial amount of money to upgrade to what you would have gotten from any other resort in Punta Cana as a regular package price.