David Oliphant

Review of Colders Furniture/Kunzelmann E...

Our salesman when we bought our couch didn't expla...

Our salesman when we bought our couch didn't explain anything about our factory warranty. He was more interested in selling us the 5 year warranty that he claimed "covered everything". After just a few months, one of the cushions went flat. We waited a while before we talked to them about getting it fixed. Now the manufacturer warranty, that we didn't even know existed, is expired. It took me about 2 months and a lot of complaining and finally got it fixed. While the tech was fixing the couch, he took pictures of a rip he noticed to see if that was covered by our 5 year warranty. About a week later, someone left me a voicemail to let me know that the rip isn't covered by the 5 year warranty that apparently covers everything.... EXCEPT WHATEVER YOU NEED FIXED!!