cannot even begin to tell you how disappointed we ...

cannot even begin to tell you how disappointed we were with this hotel. Booked a special offer to attract locals due to the economic crisis facing the hotelindustry. we chose a 4-star hotel with the possibilityof adding2 xtra bed for kids under 11, a double bed and a safe. We received our room at 1630 instead of 3pm. We were asked to be understanding as the hotel had plenty of arrivals that day. When we finally got our room, we realised there was no xtra bed. We only had 2 bathroom towels. We couldn't relax with 2 babies in the middle. We were told that the bed would be installed while we were having dinner. Our safe didn't work. We left the next morning without asking for a refund which I assume would have been refused even if the policy states otherwise if the hotel is notified in advance. The hotel is definitely not a 4 star.