Christine Keitlen

Review of 24 Hour Fitness, Inc.

This is a PSA more than a review: I went to this l...

This is a PSA more than a review: I went to this location on July 3rd, the eve of a holiday on a Sunday afternoon during a 3-day weekend when the only people who wanted to be there apparently were the people getting their cardio on.

First things first though: my wallet was stolen from a LOCKED locker in the women's dressing room (I rarely ever bring my wallet in and should have thought better of it, but it was a quiet day at the gym..), and mine wasn't the only locker busted into--
fyi, both lockers had locks on them.
Kicker is it was one of the first lockers you see when you walk into the dressing room--right there in the open.
So tell me how does this happen??
Okay, I know there were only a few women working out along with me that day and I could probably count the total number of females on two hands, but takes some balls OR someone who had a lookout to break into multiple lockers at the gym--the girl even stole my lock!! And locks take a little more time.
Needless to say, and back to the point, when I ran up to the front desk it seemed the staff was too busy chatting and getting ready for their shift change to really show much concern.
And why was the janitor lady following me around while I was calling my bank and credit card companies to cancel all my cards with her noisy portable vacuum??
Well, it's been a few days since the incident now. I left a message for the manager to contact me when they got in, but that never happened. I feel like they just don't care. The merchants (whom I contacted to get a description of the thief using my credit cards) all showed more concern and were genuinely sorry this happened to me. When a crime happens, faster action than this is required -- they have video cameras all over the place so I don't understand why their reaction time is so slowwwww.

Now, if the thief was an actual member of the club, this girl would have been caught like it was yesterday but I'm pretty certain the girl walked straight in and right by the desk because the front desk folks were too busy with each other to notice her pass by. Other locations (like the Highlands) this would never have happened because the girl--and her punk accomplices--would have HAD to have presented a fingerprint before getting past the front counter.

Despite the signs that say leaving articles in your car (or locker) is at your own risk and that 24HR isn't liable, I'm not sure that holds true if they are just going to let anyone walk in who may or may not be a member. And does this mean now that checking in is "optional"??

Just be careful when leaving your items in the locker rooms at THIS location as you need to put together a Crime Stoppers group just to have a good workout and not have to stress about your personal items. Safer to keep the important stuff in the trunk of your car.
Ah well, lesson learned.

[End of rant.]