Complete disappointment:

Complete disappointment:

We chose this hotel after having read the generally very positive guest comments with high ratings and also, and this was the main reason, because it was described on the site (HRS) where we made the booking as completely renovated in 2015 and therefore expected a decently modernized hotel in old style of course.

Now one can argue what exactly means completely renovated: In our understanding and how we experienced it on all booking sites we used and a considerable number of classic and boutique hotels visited throughout the years it does not mean just optical touching-up such as painting but also floors, bathrooms, ceilings, installations, furniture renewed or at least - in this case as it is an old style hotel - refurbished.

The first room assigned was a former stable renovated some 15-20 years ago, bathroom even older, curtains bleached from the sun during 2 decades approximately, old, dirty furniture, old bedspread and mattress.

Of the two alternative standard rooms offered, one was as bad as the previous one, one renovated some years ago in a modern style. Both located below the rooftop in former employee rooms with narrow corridors from the lift. Furniture in the modern room showed significant signs of wear and tear after just a few years, leatherette cover of the bed broken, slight signs of mildew in the bathroom, roof window broken and covered with transparent foil. Mattress was comfortable.

Staff and management were not willing to cancel the 2nd day of our 2 night reservation without fee although the hotel in total and in fact was not as announced.

Cleanliness is good.

Maintenance and refurbishment generally as described with a huge backlog.

Listing this hotel as member of Small luxury hotels of the world feels as in insult to every paying customer. In our case the damage was approximately 250 EUR w/o breakfast, 30 for the parking and 25 for our small dog - all this per night - way too much for this hotel, a decent price would be less than the half on a fully booked holiday weekend.

On the 2nd day we had to call reception at 11:00 p.m. after returning to the hotel as they had not made the bed adequately, inacceptable for a 4* hotel.

HRS customer service was first quick in assisting, called the hotel (w/o improvement though), however the back office didn't react anymore when escalating the issue further. This was during the Easter weekend, therefore I didn't expect an immediate answer, but now half a week later there is still no response.

Please don t let you misguide from overwhelming positive comments in general, read carefully a wider range of opinions and come to your own conclusion.