Kimberly Elise

Review of FRANCE TOURISME - PARIS VISION

Let me start by saying: they will not answer their...

Let me start by saying: they will not answer their phone. As you ll see in other reviews, this is an ongoing issue that they refuse to fix.

I was scheduled for this $300 tour with a meeting time of 5:45pm at their headquarters. On the way to the meeting spot, my Uber was involved in a car accident. So at 5:00pm I started calling the number provided to let them know I would be late and to explore other meeting options. For 45 minutes I called them and they never picked up for the phone. At 5:50pm, I made it to their headquarters to see the staff standing and laughing in the back room. I explained who I was and asked why they hadn t answered the phone. I lie to you not, the man looked at his watch and said what difference would it have made if we answered the phone or not? We wouldn t have waited for you, the time to leave was 5 minutes ago! Composing myself from the shock, I explained that he could have told me where I could meet them at the Eiffel Tower instead of me taking an Uber here, now needing to take another Uber there! As I was mid-sentence talking to him, he began to shake his head and picked up the phone to call the tour guide. He told me she would meet me no later than 6:45pm (dinner started at 7:00pm) at Kiosk 58 inside the ground level of the Eiffel Tower and that my $300 tour was non-refundable. Instead of complaining with a manager, I just took my identification papers and left.

When I finally made it to the Kiosk 58 at 6:33pm (after flying through traffic in my third Uber), I was informed by the Kiosk attendant that the tour guide had already left me. On top of her leaving before the said meeting time, she d also taken my ticket and there was no way for me to get to the restaurant. As the lady in the Kiosk explained this to me, I asked her if she could call her as it s not 6:45pm and she should she should still be here. She said, (and I quote) I m not calling her, but you can call the company to see where she is . I informed her that I was in this mess because they DON T answer the phone there and I would really appreciate if she helped me out. She reluctantly, called her on my behalf. As she was on the phone with the guide (assumingly) explaining that she d taken my ticket and I was at the Kiosk waiting on her, she looked up to tell me she would come down to get me. Before she could hang up the phone, I said excuse me and interjected to ask her to ask the guide how long before she made it back down (I wanted to take a few pictures)? Before I could finish my sentence, I lie to you not, she closed the sliding glass window in my face. I couldn t and still can t believe it. When she finished on the phone, she opened the glass window and looked at me and how can I help you, I told you she was going to come down and get you . If the tour was refundable, I would have walked off and just got my $300 back. I told her that I wanted her to ask the guide when she was coming down so I can go take pictures since I would be waiting. I asked her if she could call her back to see how long he would be. She said, I just called my colleague once for you, I m not calling her back. If we were in America y all.... I said to her, again, I want to take pictures, will you please call her back. She blatantly refused and told me that she would NOT point me out to the guide if I walked away. We went back and forth a little bit, but I retreated because I became frustrated and I didn t want to get kicked out, lose my $300, not make it to dinner, and/or go to jail in France. I calmly walked away and waited about 10 minutes for a colleague of the guide to come down. Of course she nor my actual guide knew the name of the lady in the Kiosk or the man at the office.

Dinner had already started by the time I arrived, but the restaurant staff was really accommodating and kind. I give two stars because the rest of the evening went well: the boat tour was beautiful and Moulin Rouge was magnificent.

VERY RUDE: this company completely lacks the concept of customer service.