Hello,

Hello,
I just wanted to take some time out to say thank you. I never thought I'd be thanking a dealership for selling me a car but the service was outstanding. On Sunday my car unexpectedly broke down. There is a hole in the engine and not worth repairing. I haven't had a car note since 2012 and to add to that I'm expecting a baby girl in less than 2 months so this was horrible timing. I went to another dealership firmly set on my price range and what I could afford and was given the run around and didn't feel like I was treated with respect. I walked out after almost a hour extremely frustrated.
My parents have been helping me in my search and my mother found the focus I purchased. She called and spoke to luanne who made sure the vehicle was still available because she didn't want her to drive from Newport news to discover the vehicle was not there. In the meantime I started an application online and received a friendly email from Jeanette. When we arrived we were greeted at the door by Lee and everyone was so pleasant and helpful. Lee was a shinning star making sure that things were taken care of and that my parents and I were ok. I have already handed his card out today.
He really made me feel good about my purchase. At the previous dealership the sales agent told me I should buy the car because "You're here and it's late" and I thought I'm about to enter into a several year commitment I can't do so based solely on being here and it being late. I actually look forward to coming in for service with your dealership for years to come and thanks to Danielle I'm all set up on a plan to cover basic maintenence that is still in my budget. She expressed the value and benefits without being pushy.
Please give everyone that had anything to do with helping me a big kudos and especially to Lee he's awesome!