Edit: I have updated my rating to 4 stars. The hot...

Edit: I have updated my rating to 4 stars. The hotel handled the incident very professional and took action to address the situation post checkout. I wouldn t hesitate to stay at his hotel again, I just would want to make sure I am not staying there when the train is under constructions, and/or on the 8th floor.

Two stars in two words: Shaking Rooms.

The Hyatt is in a very central location in downtown Cleveland. The lobby is beautiful in the old Arcade and the service is professional and friendly.

The bed is comfortable, the room and bathroom were clean, and even a decent view.

So why the 2 stars?

The room on the 8th floor literally shakes every 5 minutes. I went down to the front desk tonight to ask if I can switch rooms, and advised them about the room shaking. They said there completely sold out, but they were not surprised on the shaking.

Apparently the Cleveland RTA is working on the rail tracks, and over some weekends, the track right under the hotel is used for trains. And the rooms on the higher floors, shake every time a train goes under.

I do wish they would have a notice of some sorts on the website, or if they wouldn t sell the affected rooms during those weekends.

It has made for a very uncomfortable stay in what otherwise is a pretty decent hotel.