Our family stayed a week in Hilton Waldorf. I rese...

Our family stayed a week in Hilton Waldorf. I reserved a two double bed or a superior room with a Main Street view almost a year in advance. After a late check-in because our room wasn't ready, we got into a small room with beds attached with no room between them with no view. After multiple calls and getting ignored, the front desk promised changing the room in few days because the hotel is full and no vacancy for the room that we were promised a year in advance. Also promised to get a discount. Our room never got available and hotel denied the promised discount. During the checkout, I got an option to charge in dollars or pounds. I noticed the dollar exchange rate was about 4% over that day's market exchange rate. I asked being charged in pound and I signed the credit card charge in pounds. I thought I'm going getting charged in ponds but I was charged in dollar on the fraudulent exchange rate. I would have never expected to get scammed by Hilton. Thinking such a reputable chain hotel would never treat a customer like that. Keep your guards up and don't trust the name.