Sheiba Tafazzoli

Review of Magdalena Grand Beach & Golf R...

Magdalena does not live up to the word "resort." ...

Magdalena does not live up to the word "resort." They greeted us upon arrival and asked if we wanted rum punch. We said yes, but they never gave them to us... The rooms are run down and customer service is non-existent. They provide a coffeemaker in the room, but no coffee... I don't get it. They also give you as few towels as possible, is there a shortage of towels?

When we got to the room, it was crawling with bugs and dust. We phoned and asked for a different room. They said give us 10 minutes. An hour later they send a bellhop to move us, why does it take an hour if you maintain and upkeep your rooms?

On top of that, Magdalena doesn't allow guests to manipulate the temperature in their room. We wake up drenched in sweat... look at my picture to see how hot it is and how well their AC does not work! We ran out of tissues in the room halfway through our stay, and maid service didn't even bother to replace. What's the deal?

They name 6 restaurants on their website, but that's false advertising. Only the buffet restaurant Pembois and Robinson Crusoe Pub are open regularly. The buffet restaurant is the same dining place for your free breakfast, and the pub serves frozen foods that they microwave. Not only was it gross, but the servers don't "serve" you. We asked for lemonade, and the bartender said "You want sprite?" We said lemonade, and the bartender said "you want sprite?" We assumed that was her way of saying "You don't want the lemonade, it's gross." Talk about weird...

The resort employees will not greet you with smiles and hospitality... honestly, they look miserable and as if they rather be elsewhere. Taxi drivers have better manners than they do. If you're looking for a place where they falsely advertise their products and services, come here! They advertise having 3 pools on their grounds, but we only identified one main pool and a second smaller pool. The main pool is nice, but the 6 restaurants that they boast on their website won't be there to serve you. And the front desk, that's a another nightmare. They don't even know where the business center is. It took them 1 HOUR to print our World Music event tickets... better luck elsewhere!