Owais Khan

Review of Crystal Travel

(Re: CTB1430212) (Ticket purchased through Crystal...

(Re: CTB1430212) (Ticket purchased through Crystal Travels via FlyNowPayLater)
MY FLIGHT WAS CANCLED DUE TO COVID19. CRYSTAL TRAVEL AGENT CALLED ME AND TRIED TO FORCE ME WITH HER WORDS TO ACCEPT THE REBOOKING/VOUCHER OPTION AND I TOLD HER REPEATEDLY THAT I DO NOT WANT THE VOUCHER OPTION AS I WILL NOT BE FLYING OUT FOR THE NEXT 2YRS.

SO I DID NOT AGREE TO THE TERMS AND CONDITION WHICH SHE HAD EMAILED ME, THAT SAID ABOUT ACCEPTING THE (1YRVOUCHER)OPTION BECAUSE IF I ACCEPT I WOULD STILL HAVE TO PAY THE INSTALLMENTS TO (FLYNOWPAYLATER) I DID NOT WANT THAT TO HAPPEN I WANTED COMPLETE CANCELLATION.

*BUT TODAY I GET A MESSAGE FROM FLYNOWPAYLATER ASKING FOR THEIR 1ST INSTALLMENT SO I CALLED THEM AND SAID I HAVE ALLREADY TOLD CRYSTAL TRAVELS IN MULTIPLE EMAILS AND ON THE ONE LONG PHONE CONVERSATION WHICH I HAD WITH THEIR AGENT NAMED (DAISY). SO THEIR AGENT OR THIS COMPANY HAS FORWARD WRONG INFO TO FLYNOWPAYLATER THAT I AGREED TO VOUCHER OPTION. WHICH IS WRONG.



**OVEALL ITS BEEN A *VERY VERY* STRESSFULL*EXPERIENCE DEALING WITH THIS TRAVEL AGENCY.. HOPE THIS GETS RESOLVED AS SOON AS POSSIBLE