Booked a suite weeks in advance. Arrived to unprof...

Booked a suite weeks in advance. Arrived to unprofessional staff who mocked us in Portuguese thinking we only understood English. Went to our room only be given a tiny room with no mention, despite clearly providing documents that stated we had a suite
When we inquired after seeing the room staff said they were fully booked and refused compensation for the mistake - and intended on charging us at the rate for the suite.