We did not spend too much time in the hotel but ou...

We did not spend too much time in the hotel but our experience was ruined by one very rude concierge lady who instead of helping to showing me and my two kids where we could find the proper door leading from the staircase to the 2nd floor berated us and said that it was not rocket science and then proceeded to make fun of us in front of another colleague who happened to walk by at that very moment. She was extremely rude to us. The only good experience of this hotel was the proximity to the subway and the warm chocolate chip cookies.