Booked online directly on their website, and only ...

Booked online directly on their website, and only was able to select 2 adults. I call to ask about a roll-away bed for my 6 year old and they tell me on the phone late at night they are changing the rate for our stay since we didn't inform them about our kids. Our kids were with us when we checked in and they didn't say a thing. Not cool. We kept asking to speak to the hotel manager and kept getting pushed off as they weren't available. Finally as we were checking out we got the manager, showed them the website, that there wasn't an option to add children, that we didn't know about the added charge per child. They finally re-adjusted the room rate.

Aside from that drama, the hotel is nice, and the wait staff at the restaurant are great. I would also like to point out one of the hotel front desk folks printed out a great list of things to do in Galway with kids. So thanks!