Tyler Schulte

Review of Colders Furniture/Kunzelmann E...

Worst experience I have ever had purchasing anythi...

Worst experience I have ever had purchasing anything. I have never written a negative review before, because it is not my personality, but I have given them every chance to make things right and I gave them one last opportunity before I decided to write this.

It is a very long story, but I will try and shorten it. Basically, I am brand new to Milwaukee and this is the first experience I had purchasing anything here. I went to Colder's to purchase a full bedroom set, did not see anything on the floor, so the salesman helped me order a set. Told me it was going to take 4-6 weeks to be delivered. I was ok with that, so I agreed. After 6 weeks of living out of suitcases and boxes, it was delivered to my apartment and was not the correct thing at all (female set with bedazzled handles and specific thin drawers for jewelry), so I asked them to take it back with them and contacted the store. The manager told me over the phone that I could come back in to pick something else out so I avoided a 30% re-stocking fee on the over $1,500 I spent and I would have to pay the over $150+ delivery fee again for the new items. I was still open to the options and went back into the store. The delivery guys accidentally forgot some parts, so I gladly took those back to Colder's as well. I went through the store, there were only 2 choices that I could pick from that would not require me spending more money and then I still had to pay the delivery fee, so it was more cost to me either way.

After I finally had given up, I simply just wanted my money back and said I wanted to be done with this entire experience. They tried to negotiate with me and said they would not charge me the delivery fee and still held the 30% re-stocking fee over my head if I did not choose something, but I told them I did not want one of the two choices they had and I was not waiting another 4-6 weeks to order something again. After two trips out to the store, multiple phone calls, never speaking to a manager in person because they were not available ("lunch at 4:30 pm"), finally the original salesman (who was not the problem at all, he did a good job) finally got them to return my purchase and they said they would not charge me the 30% re-stocking fee. I checked and they refunded everything but the delivery charge, so I asked for that and they said they could not, so I was out the $150+.

After spending over $1,500 at Colder's, getting about $1,300 back and absolutely nothing to show for it other than wasted time and money, I can only hope that my story can save other consumers thousands and cost Colder's much more than that.

Went to Ashley Furniture and got a better set for a cheaper price.