Glenn Sontag

Review of Club Méditerranée UK Ltd

Went to Club Med La Plagne, France in 2019. Everyt...

Went to Club Med La Plagne, France in 2019. Everything was going well - the rooms were great, the food amazing, the entertainment varied and good for all ages. I had a problem with my passport and had to stay on. The hotel offered me an extra 2 days for an agreed verbal fee of 160 Euros total with the reception manager. Club Med didn't give me a contract. They showed no price on any electrical equipment when paying. I was informed their computer wasn't working so had to be processed in the back office.

A few weeks later I checked my statement and discovered Club Med charged me 1060 Euros! Despite notifying them, Club Med refused to back down. During the complaint procedure, that lasted about 9 months, Club Med got my gender wrong and even thought I lived in France! Their administration is shocking.

In the end, Mastercard (thank heavens that I paid for the holiday by credit card!) had to threaten legal action / arbitration with Club Med. Only then did they back down after a lengthy wait.

I will never book a Club Med holiday again.