Previous to check in we called and asked if we cou...

Previous to check in we called and asked if we could have 5 people in a 4 people room (1 extra ) and they agreed and suggested a cot. Fast forward to check in they explain to us the one extra individual would not be given a wristband resulting in no use of amenities and suggested we stay somewhere else. We d understand if we hadn t flown across the state to be told the complete opposite but we had already paid and arrived. With that when checking out we d been charged a $300 hidden fee that was not originally on our bill or told to us at check in, they claimed it was because our stay was during spring break. The resort was nice and all other customer service was excellent but the rooms were small and the service at the front desk was not.