David Dion

Review of North County Hyundai

In response to Courtney Bates recent review.

In response to Courtney Bates recent review.
I too had a poor experience with Gillian back in 2010. I purchased a new Santa Fe Limited from this dealership. Had an issue with the Infinity stereo head unit about two weeks after purchasing the vehicle. Took it back and the tech that replaced the radio damaged the dash panel around the area by the stereo head unit (scratches) due to sloppy work by him. Addressed the issue with Gillian and she could have cared less. Poor attitude and terrible customer service. She did nothing to help me or correct the situation. I couldn't believe I just spent north of 28K two weeks earlier and now was being treated like this. Plus now my new car was damaged with only 635 miles on the odometer. I remember this like it happened yesterday. I complained to the upper management at that time. Nothing was ever done to make the situation right. I told everyone I knew about my experience. During that point in my life I was in Vista working in heavy retail dealing with lots of folks on a daily basis. I know it cost them at least one potential sale, and hopefully I steered other people away from this place. I did everything I could to spread the word and share my lousy experience. I'm amazed she's still there with all the negative reviews about her lack of customer service skills. She sucked then and obviously is just as bad today. She is an awful person to deal with when there is a problem. It definitely says a lot about Bob Baker as well, keeping her around to drive off good customers. They apparently don't mind her behavior. I never went back. Well fast forward to today. I've purchased 3 new vehicles since 2010. None were Hyundais, and none were purchased from any dealership associated with North County Hyundai or the Bob Baker Auto Group. Gillian with her arrogance, plus the lack of support from the dealership in general, drove me away forever. I took my hard earned money elsewhere to dealerships that knew exactly what quality customer service was all about.