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Ana Maria

3 years ago

Nice hotel, great position, the Peacock Alley is a...

Nice hotel, great position, the Peacock Alley is amazing, but the hotel is dirty! The rooms are dirty, on the floors is smells like public toilet and sometimes like kitchen! The housekeeping is extremely bad! We had to call 5 times to get the towels that they forgot to bring after cleaning! First room we had to change it because it was incredible dirty! The concierge very lasy and unorganized! The doorbell has been asked to empty the ashtray from the wall, it was full and he said is not his responsibility, i should ask that to the concierge! To get to the pool you have to walk through the renovation area, meet all the workers, who were very polite, nothing to say, but i have seen guests actually living in that area of the hotel! It is sad because the hotel is really nice! The view is also amazing!

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