HPM has managed our community for the last 15 year...

HPM has managed our community for the last 15 years. Unfortunately, process changes and the departure of our property manager 6 months ago caused a rapid decline in service. As a board member working with HPM, it has become a painful process. They have failed to show up for pre-scheduled board meetings, process violation letters, communicate to residents regarding modification approvals or simply return messages from homeowners or vendors seeking information. The worst part is, they raised our fees during this time and we are now paying 40% more than any other management company would charge.