Douglas Freeman

Review of Dempsey Dyer Ltd

The short story

The short story

Windows and new door supplied by Dempsey Dyer and installed by a third party. The front door was replaced twice for varies reasons and now the 3rd one has cracked and is bowed so does not seal and lock properly. The windows are also bowed and do not seal properly letting air in and sound from the road outside. DD sent guys round and they said the door needs to be replaced and the windows have been hung incorrectly causing them to bow (interesting reason that I disagreed with)
They agreed to replace the door for free but I had to pay hundreds pounds for transport which was crazy as it is under warranty (I m sure their guys could have dropped it off for free when they passed by?) they photos can explain the gaps and cracks and why I m angry they they as a big company cannot sort these issues out. They are clearly faulty products. I can t see how the installed could bow the window considering they were bowed when installed and I was told to keep them closed and they will straighten up? I ve had to put draft strip on the windows to stop the air in winter and they said that was also the issue - a joke

Basically I ve paid a lot of money for new windows and a door that s are performing worse then the 30year old one I had before.

What a bloody joke