ZERO STARS My mother switched to this company with...

ZERO STARS My mother switched to this company with a rep at her door in Abilene TX, called me and asked me if I wanted to switch myself I live in Houston TX. "Mom let me talk to the rep." The Rep sounded really sweet BUT had no full product knowledge and I could tell she didn't care for us, she was more excited to inform me she was in Abilene and also works in Houston. My opinion, she sounded rushed obviously closing the sale was priority because she repeated the same line, "your rate will never change it will be 7.4". when I asked what the rate was for my usage at 500 and 1000KWH she responded "oh CenterPoint does that, oh CenterPoint is the ones who make your rate. So you'd have to ask them" and kept repeating "7.4c per 2000KWH We are visiting here with your mom but we in Houston too" I said "no thank you NOT INTERESTED! I will NOT be switching." when I asked to speak to my mother she didn't want to lose the sale repeating same rate and assuring me it was fixed, but didn't have an EFL with her to break down other usages other than 2000kwh or a better response instead of CenterPoint Does That?? I told my mom she shouldn't switch. We hang up. 15 minutes later the rep (Latisha/Latrisha) calls me back and asks "how are we going to proceed with the switch?? your mom did it remember you can cancel when you want" that tells me, she wants her commission and doesn't care if I cancel after. I replied "OH NO IM NOT SWITCHING." she told me "3 days to cancel after you switch" lol i said no thank you.

I don't like people like this. I don't want to do business with people like this.

this was 08-10-16 @ 08:48PM Rep: Latrisha/Latisha